All sales are final and nonrefundable.  To ensure the quality of product, returns are not accepted.  All wine orders must be placed by a person 21 years of age or older. Verification of age is required at the time of delivery. We recommend use of a residential or business address to facilitate delivery of your purchase. Wine will not be delivered to a visibly intoxicated person. Failure to produce age verification forfeits the right to receive the shipment until identification is produced. In such circumstances, the order may be held in storage at a local depot of the shipping company until appropriate identification is produced, or it may be shipped back to the winery. All associated costs will be the responsibility of and be charged to the customer. Orders are processed within two business days of being received. Shipment options include ground and next day, 2-day, and 3-day air. Carrier preferences and temperature controlled shipping options are available by request. Please call (830)307-9290 for more information. Freight is calculated towards the end of the online ordering process. At this time we do not ship online store products outside the United States. If you experience problems or have an inquiry regarding your order, please call (830)307-9290 or email winery@ferrisandfletch.com